Privacy Policy

Introduction

NewGen Mission Support LLC (“NewGen,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal information collected through our operations and services.

We support mission-critical functions for government, public-sector, nonprofit, and commercial partners. Our services include:

• Cultural Advisors and Cultural Role Players
• General Role Players for training and readiness exercises
• Interpretation and Translation Services
• Mission Support, Training Support, and Operational Assistance
• Professional administrative, logistical, and consulting services
• Secure website and application development or maintenance when requested by clients

This Privacy Policy explains how we collect, use, protect, and manage personal information when you engage with NewGen or access our website.

Types of Information We Collect

We may collect limited information necessary to support our mission, operations, and secure digital services, including:

Contact & Professional Information

• Name, phone number, and email address
• Professional background, certifications, skills, and language proficiencies
• Information submitted as part of employment or subcontractor applications

Communications & Operational Information

• Information voluntarily submitted when requesting services
• Documentation related to mission support, role-player services, cultural advisor engagements, or training activities

Website, Cybersecurity & Technical Support Information

To securely operate our website and support clients who request web or application development, we may collect:

• Basic system information (IP address, browser type, device type)
• Access logs for cybersecurity, threat detection, and system integrity
• Technical information voluntarily provided by clients for secure updates or platform support

We do not collect marketing analytics, advertising data, or consumer-tracking information.

How We Use the Information

We use personal and technical information only for legitimate operational purposes, including to:

• Provide mission support services
• Evaluate employment or subcontractor applications
• Respond to inquiries and client communications
• Maintain secure and reliable digital systems
• Support website or application development requested by clients
• Comply with legal, contractual, or regulatory requirements
• Ensure cybersecurity and prevent unauthorized access

We do not sell personal information or use it for advertising.

How We Protect Information

NewGen follows industry-standard and federal-aligned confidentiality and security practices, including:

• Secure transmission of information
• Access controls and least-privilege principles
• Monitoring for unauthorized access or malicious activity
• Secure environments for storing operational and personnel records
• Administrative, technical, and physical safeguards
• Vendor controls for any third-party systems supporting secure communication

Although no system can be guaranteed fully secure, we take reasonable steps to protect all personal information entrusted to us.

Sharing of Information

We may share personal information only when necessary, including:

• With government or public-sector clients as required for mission delivery
• With background-screening providers when applicable
• With secure service providers supporting email, hosting, or platform maintenance
• With clients requesting secure digital development support
• When legally required (e.g., subpoena, court order)

We never sell personal information to third parties.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (where appropriate)
• Request limitations on the use of your information

To exercise these rights, contact us using the details below.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill contractual or operational obligations
• Comply with legal or regulatory requirements
• Support personnel onboarding or subcontractor documentation
• Maintain system records for security and audit purposes

Once information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

Our website and services are not intended for individuals under 16.
We do not knowingly collect information from children. If such data is identified, it will be deleted promptly.

Changes to This Privacy Policy

We may update or revise this Privacy Policy at any time.
The “Last Updated” date above reflects the most recent version.
Continued use of the website constitutes acceptance of any revisions.

Contact Information

For privacy-related questions, requests, or concerns, please contact:

NewGen Mission Support LLC
28 Geary St Suite 650 5129
San Francisco, CA 94108, USA

📩 Email: info@newgenmissionsupport.com
📞 Phone: +1 (415) 969-1210